FREQUENTLY ASKED QUESTIONS

Before Checking In...

Please email us at your earliest convenience. Any cancellation within 7 days of arrival will not be entitled a refund.

For sure! We always try to keep a few beds available for walk-ins. It can get busy especially in the summer, so we’d suggest giving us a call on +852 9133-2676 or email us at thestaycationgroup@gmail.com to check for availability.

We do our very best to make sure you and your friends are all placed in the same room (please note, however, that we can’t be held responsible if you discover a secret snorer amongst your group!). In the unlikely event that we can’t put you all together, we’ll let you know before you arrive.

You can choose to stay with us up to 2 months! If you would like an even longer stay, speak to one of our staff HERE

If you book a dorm room, you’ll be sleeping in a bunk bed and sharing your room with other travellers. Dorm rooms range in size from 4 beds to 6 beds dorms. Staying in a dorm is a great, budget friendly option and the best place to stay if you’re looking to meet new people and make friends.

A private room is a bedroom with a Queen sized bed thats just for you, or for you and your friends. If you don’t fancy sharing with people you don’t know, this is the option for you!

Dorms are mixed unless you book a ‘Female Only’ dorm. We don’t have boys only dorms in any of the hostels.

Our hostel is a 15-minute free boat ride from Cheung Chau Pier. Check out our hostel location page for directions

Check in time is 3pm to 8pm. Check out time is before 11am, please drop your key card back at reception – other guests can use it after you!

A pillow, duvet and fresh bedding awaits you! Towels are available for hire at a small fee at the reception area.

After Checking In...

There are maps and info at the reception area. Simply speak to one of your staff and he/she will direct you to the attractions around!

Want to make a budget friendly lunch or dinner? The guest kitchens are open 24/7

We have hair dryers provided in the hostel. Please contact our staff if you need one!

Sorry, it’s strictly no smoking/vaping inside the hostels! If you enjoy a nicotine fix every now and then, you’re welcome to smoke/vape outside the hostels!

Others

Rates can vary for different reasons. A lot of the time, it’s down to availability and how busy it is in the city.

We have different offers running throughout the year. Just check out our Facebook or Instagram pages for more info. To make sure you’re getting the best rate, get in touch with us directly. You can book through Email at thestaycationgroup@gmail.com or simply give us a call at +852 9133-2676

Please find our contact information HERE

You can read our Terms & Conditions HERE. And please do! Surprises are great, but not when it comes to your booking.

Sorry, afraid not. Guests are required to turn off the room lights and keep the voice low after 11pm, but you can use the personal reading lamp on your bed.